“I want to thank you for the great work you did in my basement. We had met with several other contractors who gave me proposals for 2 to 3 times more than what you quoted me. You and your guys came in, did the work and were gone. I hardly knew they were there! Our basement was fully remodeled after you came in and we have been enjoying a clean, dry club room ever since. Thanks again!”
“I commend you on the fine caliber of workers that you have in your employ. From my initial meeting with you to the job being completed by Frank Bielut and his crew, I was very impressed with everyone’s friendly and professional manner. They were very patient in answering all of my questions and showed a true concern for me, the customer. The crew was very mannerly (yes ma’am, no ma’am) and extremely organized. It is evident that Frank and his crew are a real asset to your company and a testament to the work you do. They truly define what ‘team playing’ is all about.
Thank you for the patience and understanding that you showed me. I appreciate your taking time out of a very busy schedule to answer my questions and assure me of your excellent service. I would never hesitate to recommend you and your company to anyone who is in need of basement waterproofing.”
“Thank you for an excellent customer service experience. I recently purchased my first home. Several weeks ago, after several days of heavy rain, I noticed water seeping into my basement. I was mortified. After exhausting my own knowledge about to how remedy the problem, and looking on various ‘Do It Yourself’ websites for further information and getting nowhere, I called Basement Waterproofing Tech in desperation.
“The first CSR I spoke to, Christine, took my basic information and informed me an inspector could come to my home to asses the problem the very next day. I was delighted to learn that my inspector, Todd, was also the company owner. Todd was extremely professional and knowledgeable. He spent three hours with me, walking me through the diagnostics and offered several solutions.
“Frank, the job’s foreman, and his crew did wonderful work as well. Frank was there every day supervising the crew to be sure the job was done as it should be and that it was finished on time. I was also glad that he was easy to understand and able to explain what they were doing and why. Thank you for hiring people like Frank and having them available to help your customers.”
Glen Burnie, MD
“Thank you for taking the time to meet with me regarding the water damage in my home today. I certainly appreciate your time and attention in the midst of so many customers seeking the attention of the company owner, not just a sales rep. You were extremely thorough in explaining the water management system that would need to be installed to eliminate the water problems in my home. Now that I have a better idea of what the work entails, I am even surer that it is imperative I have the work done.
“I look forward to an opportunity to meet again with you and to meet your crew as I have decided to contract with your company. Thank you again for your time and attention.”
“Great team of workers – pleasant, neat and did a fabulous job!”
“Frank and crew delivered excellent service. I would recommend them to anyone I know who may need service in the future. Thank you!”
“Job was completed and done with satisfaction.”
“Good people. Also they did a good job. Keep up the good work. Frank & Todd – you are the men!”
“George talked to us about debris behind the wall, window well, thick floor, etc. Pleasant crew and hard workers.”
“Fast work, looks fantastic, great crew!”
“Big job – good work. The guys worked neatly and were polite. Happy with the outcome.”
“Nice professional crew. Took time to answer all my questions.”
“Excellent. On time and friendly people. Thanks.”
“The entire crew was very professional and did an excellent job.”
“I like the work that was done to my basement. The workers did a very good job. Also, they were very pleasant people. Thank you.”
Windsor Mill, Maryland
“Thank you for a job well done.”
“Terrific service! Honest, neat and clean. As a realtor, I will recommend your company to everyone I know.”
“Parkville Middle School and Center of Technology would like to thank you sincerely for your donation of $250.00 in July 2013 towards our Rock Climbing Wall. Your kind donation has made it possible for us to order the wall earlier than expected. We plan to have it installed this coming Friday, January 17th.
Your generosity is much appreciated by the faculty and students of our school.”
Principle Erin R. O’Toole-Trivas
Parkville Middle School and Center of Technology
“I am writing this letter to extend appreciation and thanks from not only myself, but from the students and teachers of Our Lady of Hope/St. Luke School. The faculty and the student body use the folders you provide on a daily basis. In addition to keeping us organized, they also promote a feeling of school spirit as the school seal is proudly displayed on the cover. We are genuinely grateful to the advertisers and psonsors for their continued support. It is out sincere wish that our school families continue to frequent and support your businesses in return for your generosity. Thank you again and may God bless you.
Sister Irene Pryle
Our Lady of Hope/ St. Luke School